Matoke Tours is one of Uganda’s leading tour operators and destination management companies, specialized in providing quality, individualized private and group tours within the region. We share our love for Africa by creating unforgettable travel experiences which reflect our care and respect for the destination and its people. With sustainability as a guiding principle at the core of our business, we develop creative and innovative products based on local knowledge and an understanding of the global market.
Our core business is designing and executing full-service tour packages for our clients, meeting your needs throughout the process and representing your brand on ground. Building meaningful and long-lasting partnerships is important to us, built on trust and our full support to provide you with all the tools and services required to boost your business and the tourism industry within our destinations.
With a culturally diverse team on ground and experience since 2007, we have a global understanding of tourism needs and expectations. With Uganda being the heart of our operations, we as well know best how to implement these values on ground with our in-depth local expertise. We know that all our partners are different, and that all your clients are different, so we tailor our products to fit you and your clients’ needs, including advise on how to best balance your activities and pace of travel, which lodges are the best match for your standards and price expectations, and special interests that require extra attention within your itineraries. We create unique experiences for all our partners, and can as well co-create with you to develop innovative regional products.
For those who want to be outstanding and offer our destinations beyond its touristic highlights, we can create conceptual itineraries that focus on a particular ideology, special interest or travel style. Examples of conceptual itineraries are; all-female tours, built around supporting women empowerment initiatives and female tour guides; cultural adventures for immersive and responsibly developed encounters with local communities; active adventures for adrenaline-seeking travelers led by specialized adventure travel guides; or tours with extra attention for wildlife conservation and making a positive social and/or environmental impact in each mindfully selected activity.
The Matoke Tours office is based in Eastern Africa, which allows us to personally select the best accommodation options available within our destinations. Regardless of the accommodations’ budget-range, a high service standard is our first priority to ensure a comfortable stay. We prefer to work with small-scaled lodges in an intimate setting and in outstanding locations where possible, in order to provide the ultimate Africa experience.
From carefully tailoring the best routing of your trip to matching your clients with the right guide – you can trust that Matoke Tours will seamlessly plan and execute your itinerary. We are a one-stop-shop for travel planning and execution. A knowledgeable, experienced tour guide is key to an unforgettable travel experience and as well the main representative of your brand during the trip, which is why we invest in our guides to utilize their full potential through specialized guide training initiatives. We use strong and well-maintained vehicles for all trips, which our guides are well versed with. May anything happen unexpectedly, we provide 24/7 for back-office assistance; with our presence on ground and strong network, we are able to immediately act in case of an emergency and coordinate instant solutions through our destination-wide networks.
With a culturally diverse team and experience since 2007, we have a global understanding of your clients’ needs and expectations, regardless of your source market. This, along with our office being based in Uganda, allows us to at all times have up-to-date knowledge upon the best routings and logistics, select the best accommodation options available by personal experiences, continuously source for outstanding experiences, and have access to local talent to enhance your clients’ trip experience.
We understand that all our partners are different, and that all offer tours to different audiences, from different source markets. It ranges from individual clients who want to travel on a budget, to requiring the most exclusive lodge experiences, and from small to large join-in group tours, with or without private extension options. We offer pricing solutions for all, ensuring that your tour remains both unique and competitive – always with value for money, always handled with the same level of professionalism and care.
A seamless trip execution goes hand in hand with thorough planning, having the right facilitators on ground, using a reliable and well-maintained vehicle, but most of all having an extraordinary guide who will not only enhance the travel experience, but also take charge of the program by using his or her expertise, professional experience, social skills and network. As Matoke Tours we invest in our guides to utilize their full potential, and we trust them to execute your tour to the best of their ability. Our guides will not only reflect Matoke Tours’ values of quality execution, but they will fully represent your brand values too.
A knowledgeable, experienced tour guide is key to an unforgettable travel experience. Matoke Tours offers professionally guided full-package itineraries within East Africa, with Uganda being the heart of our operations.
Matoke Tours Africa is amongst the leading tour operators in Uganda who actively contributes towards developing the tourism industry in a way that reflects their care and respect for the destination and its people. Investing in quality guide training programs is one of the pillars we focus on when doing this. Our guide training programs range from intense adventure travel specialization courses for experienced tour guides, to extensive mentored training courses for young aspiring female tour guides.
When booking your tour with Matoke Tours we assure your tour will be executed by a highly experienced professional tour guide. We have English-speaking guides and German-speaking guides. Multilingual guides with knowledge of alternative languages can be offered on request depending on the travel time and availability of our guides.
All our guides have versatile knowledge about the destination, parks and activities, culture and wildlife. May you require a guide with a specific specialty, such as a specialist birding guide or a guide with extensive knowledge on history, adventure or other specialties, always let us know so that we can make sure to make the right match for you.
Matoke Tours offers while label packages, which means that we will fully represent your brand on ground. Our vehicles are branded with your logos, and our guides can wear branded uniforms if desired. In case back-office interaction with your client is necessary, Matoke Tours’ back office team will contact your clients on your behalf, without disclosure of Matoke Tours being your ground handler.
May you have a particular way to express your brand or values on ground, let us know what you desire, and we can do the needful. A personalized welcome-package for your clients, uniforms for guides, a signature-activity to include in each itinerary or making a donation to a local initiative for a positive impact on each trip. Whatever it is, our travel consultants are here to bring your ideas to life.
Being a DMC in Uganda since 2007, we know that it can be difficult for agents abroad to always stay updated on new activities, new itinerary options and to have all the general knowledge about Uganda. In order to give our agents all the tools they need to be able to represent Uganda to the best of their abilities, we create destination-training courses covering a wide range of regions, so that they can familiarize themselves easily with the country and logistical information, ultimately resulting in more confidence while selling the destination, and a higher conversion rate for your business.
The Matoke Academy is designed to offer on- and offline training opportunities for tourism professionals. We are currently developing the first online destination training. Stay tuned!
When partnering with Matoke Tours, we will provide you with all the needed content tools to market the destination and your tours. Once you’ve published the tours on your website or developed your travel brochures, we can cross-check your information to ensure nothing important is missing and all information is correct. If you want to stand out as a company that offers our destinations, we are as well open to co-create on unique content pieces, such as branded video productions or travel blogs.
We go the extra mile to co-create amazing promotional material with our partner agents all over the world, to ensure the destination can be well-represented. If you have an idea for a marketing concept that required video or photographic materials, feel free to reach out to our team to brainstorm on how we can co-create on branded footage.
Besides offering tailored itineraries with a seamless execution, we are here to support our partners in meeting their sustainability goals. With Uganda being the heart of our operations and having lots of expertise in sustainable tourism solutions, our team is always able to advise on the best ways to support local initiatives and for your clients to travel responsibly, minding the environment of a destination, its wildlife, and its people. We are open to co-create and innovate with you, for you to be outstanding and make a change in your own way.
Matoke Tours aims to make a positive (social) impact through our tours and initiatives. We know that you may share these values, or you may be focussed on different aspects to make a difference. We are here to help you achieve your goals, not just to offer the best itineraries and service, but to also make an impact through your tourism activities. We are open to co-create and innovate with you, for you to be outstanding and make a change in your own way.
We know that a quick response to your client is key to converting an inquiry into a booking. In order to make communication smooth and personal, all our partners have one dedicated travel consultant within Matoke Tours, either English-, Dutch- or German-speaking. We aim to respond within 24 hours on work days, and we provide 24/7 back office assistance during your trips on the road. Over the years Matoke Tours has built a country-wide network on ground within our destinations, to ensure a seamless experience for your client.
Safety, according to global standards, is always our priority. In case anything happens on the road, we provide 24/7 backoffice assistance, and with our destination-wide network we are always able to offer quick solutions to whichever unexpected event may occur. However, prevention is key, which is why we have a dedicated team that is able to interpret safety risks when needed, audit vehicles, activities and lodges, and can provide tailored advice considering your company policies and the local travel advisories from your source market.
With our comprehensive onboarding steps you will find out if we are a good match
Get to know the people behind Matoke Tours’ products and initiatives